Frequently asked questions

IB Player Pro is a premium IPTV subscription service offering 20,000+ live channels and 100,000+ movies and series in 4K, FHD and HD quality. It is trusted across the UK and worldwide as a reliable British IPTV provider.

We focus on three things most providers get wrong: rock-solid streaming with anti-freeze technology, real human support 24/7 via WhatsApp and email, and full compatibility with IBO Player, IBO Pro, Smart TVs and Firestick. We also let you customise your playlist by country.

Anywhere with an internet connection. Optimised for the UK with strong performance worldwide, so it also works for travellers, expats and international viewers.

Two groups: Subscription + Playlist (1, 3, 6 or 12 months) for the full IPTV experience, and Activation Only (1 year or Lifetime) if you already have your own M3U or Xtream playlist and only need IBO Player or IBO Pro activation.

We do not offer free trials. However, our 6 and 12 month plans include free IBO Pro activation, and we provide clear refund eligibility under our Refund Policy if the service does not work as advertised.

If you want everything in one place (channels, VOD, app activation), pick a Subscription + Playlist plan. The 6 Months is our most popular. If you already have a playlist and just need to activate IBO Pro or IBO Player, pick an Activation Only plan.

Yes. Our IBO subscription works seamlessly with IBO Player and IBO Pro on Smart TVs, Firestick, Android, iOS and MAG devices.

An activation unlocks a media player (IBO Player or IBO Pro) on your specific device by MAC address. A subscription gives you the actual playlist of channels and VOD. You usually need both to watch.

Open IBO Player or IBO Pro on your device. The MAC address is shown on the home screen or under Settings. It looks like 00:1A:79:XX:XX:XX.

Smart TVs (Samsung, LG, Sony), Amazon Fire TV / Firestick, Android phones / tablets / TVs, iPhone & iPad, Apple TV, MAG and Enigma2 set-top boxes, and PCs (Windows / Mac).

For smooth streaming we recommend a stable connection of at least 20 Mbps. Slow or unstable internet is the most common cause of buffering, and unfortunately it is outside our refund policy.

Most customers are watching within 5 to 15 minutes after receiving credentials. We send a step-by-step setup guide by email and our team is on WhatsApp if you need help.

For activation orders we accept UK bank transfer (or Wise / Revolut from outside the UK) and USDC on the Solana network. Subscription orders receive payment instructions by email after the order is placed.

Most orders are activated within minutes after payment is received. Once you upload your proof of payment on the thank-you page, your MAC address is activated automatically and we follow up on WhatsApp.

No. There are no surprise renewals. When your plan is about to expire we contact you and you choose whether to renew.

Reach us 24/7 via WhatsApp on +44 7308 311515, on Telegram, or by email at support@ibplayerpro.com. Average reply time is under 5 minutes.

Yes, under specific conditions. We offer a full refund if our support team fails to respond within 72 hours, or if a major technical problem on our side cannot be solved within 7 days. Full details are on our Refund Policy page.

Refunds are not provided for change of mind, slow or unstable internet, incompatible devices, content removed by upstream providers, or issues we have proven are caused on the customer side.