Last updated: 18 May 2026
This Privacy Policy explains how IB Player Pro ("we", "us", or "IB Player Pro") collects and uses information when you use our website ibplayerpro.com and our IPTV subscription services. By using our website or service, you agree to this policy.
1. Information We Collect
We collect only the information we need to deliver the service you ordered:
- Account & order details: full name, email address, WhatsApp number, country, the plan you ordered, and — for activation orders — your device MAC address.
- Payment proof: if you upload a screenshot or receipt to confirm a bank transfer or USDC payment, we store it securely against your order.
- Communication content: any messages you send us via the contact form, email, WhatsApp, or Telegram.
- Technical data: IP address, browser user-agent, and basic logs, used to keep the service secure and to investigate abuse.
2. How We Use Your Information
We use your information only to:
- Process and deliver your IPTV subscription or activation order.
- Send you order confirmations, login credentials, and payment instructions by email.
- Reply to your support messages on WhatsApp, Telegram, or email.
- Detect and prevent fraud or abuse of the service.
- Comply with our legal obligations.
We do not sell, rent, or trade your personal data with third parties for marketing purposes.
3. Where Your Data Is Stored
Order and contact data is stored in our secure database hosted on managed servers. Email is delivered via our SMTP provider (Hostinger). We retain your order data only as long as needed to provide service and meet our legal obligations, after which it is deleted or anonymised.
4. Cookies
The website uses minimal first-party cookies and local storage to keep your preferences and to make the site work. We do not use third-party advertising or behavioural tracking cookies. See our Cookie Policy for details.
5. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you.
- Ask us to correct or update your data.
- Ask us to delete your data, subject to legal obligations.
- Object to or restrict certain processing of your data.
- Receive a copy of your data in a portable format.
To exercise any of these rights, email support@ibplayerpro.com. We will respond within 30 days.
6. Security
We use industry-standard measures to protect your data — encrypted SMTP, secure database access, and limited internal access on a need-to-know basis. No system is 100% secure, but we take security seriously and review our practices regularly.
7. Children's Privacy
Our service is not directed to children under 16 and we do not knowingly collect data from anyone under that age. If you believe a child has provided us with information, contact us and we will delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page tells you when it was last revised. Significant changes will be highlighted on this page.
9. Contact
For any privacy-related question or request, please email support@ibplayerpro.com or use our contact form.